TheBoxBook allows users to cancel eligible bookings through the application, subject to the applicable cancellation rules.
1. User Cancellation
Users may cancel their booking through the application if the cancellation option is available.
The cancellation deadline and applicable refund amount may vary depending on the facility and booking.
2. Cancellation Charges
Cancellation charges may apply depending on how close the cancellation is made to the scheduled booking time.
The applicable cancellation and refund details will be displayed to the user wherever applicable before or during the cancellation process.
3. Late Cancellation
Bookings cancelled shortly before the scheduled time may be eligible for a partial refund or may be non-refundable, depending on the applicable facility rules.
4. No-Show
If a user does not arrive at the facility within the applicable booking period and does not cancel the booking, the booking may be treated as a no-show.
No-show bookings may be non-refundable.
5. Facility Cancellation
If a facility owner cancels a confirmed booking, the user may be eligible for a refund of the applicable booking amount.
TheBoxBook may notify the user through the registered mobile number, email, WhatsApp, push notification, or other available communication method.
6. Technical or Operational Issues
If a booking cannot be fulfilled due to a technical problem, system error, facility closure, or other operational issue, TheBoxBook may cancel the booking and process an applicable refund.
7. Cancellation After Booking Start Time
Cancellation requests made after the scheduled booking start time may not be eligible for a refund.
8. Refund After Cancellation
Where a refund is applicable, it will be processed according to the TheBoxBook Refund Policy.
Refund processing time may depend on the payment provider and the user's bank.
9. Contact Us
For cancellation-related support:
Company: [Company Name]
Email: [Email Address]