TheBoxBook ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you use the TheBoxBook application and related services.
1. Information We Collect
We may collect the following information when you use our application:
• Name
• Mobile number
• Email address
• Date of birth and gender, where provided
• Address and location information, where required
• Booking and transaction details
• UPI ID or payment-related information
• Device and application information
• Information you provide when contacting our support team
Payment information may be processed through third-party payment service providers. We do not store sensitive payment information such as card details unless specifically required and permitted by applicable law.
2. How We Use Your Information
We may use your information to:
• Create and manage your account
• Process and manage bookings
• Process payments and refunds
• Send booking confirmations and notifications
• Send OTPs and account-related communications
• Provide customer support
• Improve our application and services
• Prevent fraud, misuse, or unauthorized activities
• Comply with applicable laws and legal requirements
3. Location Information
If you provide location permission, we may use your location to help you find nearby sports facilities, grounds, courts, or other services available through TheBoxBook.
You can manage location permissions through your device settings.
4. Sharing of Information
We may share necessary information with:
• Sports facility or ground owners for managing your bookings
• Payment service providers
• SMS, WhatsApp, email, and notification service providers
• Technology and hosting service providers
• Government authorities or law enforcement agencies when legally required
We do not sell your personal information to third parties.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse.
However, no online system can be guaranteed to be completely secure.
6. Data Retention
We retain your information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal requirements, and protect our legitimate interests.
7. Your Rights
You may request to:
• Access your personal information
• Correct inaccurate information
• Update your account information
• Request deletion of your account, subject to legal and business requirements
To make a request, contact us using the details provided below.
8. Children's Privacy
TheBoxBook is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by applicable law.
9. Third-Party Services
The application may use third-party services for payments, maps, notifications, communication, analytics, hosting, or other functionality. These services may have their own privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the application or on our website.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Company: [Company Name]
Email: [Email Address]